Online Courses

Customer Service (Approved by CPD)

Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during, and after the customer’s
requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great
customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.

Course Overview

  • Duration

    75 mins
  • Approved by

  • Number of lessons

  • Cost


Module Overview

Course Module Number Module Name Pass % Required
Customer Service1About the Course70
Customer Service2 What is Customer Service70
Customer Service3 The Goals of Great Customer Service70
Customer Service4 Discovering and Understanding Customer Needs70
Customer Service5 Delivering Maximum Levels of Customer Service70
Customer Service6 Making Customers Feel Great From the Start70
Customer Service7 Communication Skills70
Customer Service8 Non-verbal Communication and Body Language70
Customer Service9 Dealing with Customer Complaints   70